Refund policy

For us, the customer always comes first. If you are not 100% satisfied, simply contact us within 30 days of placing your order and we will refund the full purchase price on return, no questions asked

Please note that once an order has been placed, it cannot be processed or canceled before delivery.

All orders are processed immediately to ensure timely delivery.

What does the customer need to do for a refund?
To return your item, please notify us of your decision by sending an e-mail to info@remembertag.com within 30 days of receiving the goods. Thereafter, the items must be returned to our returns address at your own expense: Dennis Rodin, Brunnenstraße 23, 65835 Liederbach am Taunus

Who bears the costs?
The buyer bears the costs of the return shipment.

When can the customer expect a refund?
A refund will be made within 30 days of receipt of the return in the form of a refund of the originally selected payment method.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We can refuse the repayment until we have received the goods back. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
We only accept returns in perfect and unused condition.